Terms & Conditions
• All estimates/quotes are based on our understanding of your requirements and as per given time-frame. Any changes to the functionality including micro-improvements, may incur additional costs accordingly. Please ensure and clarify our understanding in a face to face meeting.
• By accepting a quote, you agree to and accept the terms and conditions of Ozosoft India Pvt. Ltd. Acceptance can be verbal, by email, payment of Initiation, signing a quote.
• Clients to ensure that we have included all requirements in the quotes/proposals/estimates and that we fully understand their requirements. Clients must provide us with clear guidelines along with the flow or specific details they may require. When such details are not provided, we will proceed with our understanding of the requirements and quote accordingly. At a later stage, if a discrepancy arises, it may lead to additional costs to accommodate the changes. Thus, it is essential that you clarify every aspect of your website and app (android & iOS) development and ensure that you have been quoted on the right requirements.
• Any complexity related to specific tasks, must be advised in advance and included in the proposal for costing purposes. We operate in good faith and rely on our clients to disclose the full picture at the time of quotation. Any discrepancy arising due to unclear requirements will not be borne by Ozosoft India Private Limited.
• There are 2 (two) revisions allocated to each task including Project Management and Digital Strategist/Business Analyst. Minor changes may be included within the allocated revisions. This will be analysed on a case-by-case basis.
• Ozosoft India Private Limited will make every effort to complete the project/changes in the given timeframe. Reasonable delays are accepted if functionalities are redefined or modified.
• Any delays at client’s end, may delay the project and proposed timeframes and may incur additional costs.
• Any bugs (programming errors) reported during or just after the development does not attract additional charges.
• Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
• Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will Ozosoft India Private Limited be liable for any delays caused by change in the project brief.
• Website/application content and all related materials need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
• Our websites/applications are generally tested on PCs and include near recent versions of following browsers: IE, Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance.
• Responsive/multi-device compatible web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.
• If your website/application is not hosted on a cloud server, any additional work that may be required due to any server or network related issues are not covered in our quotes and may be charged separately.
• Please note that at any stage during the project, stalling of the project for over two calendar months will incur Rs. 7,000/- per week administration costs. Furthermore, it may increase the previously approved estimates. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done. Further details can be discussed if such a situation arises.
• Ozosoft India Private Limited codes are copyrights of Ozosoft India Private Limited. The codes can be handed over at an additional cost for use once all previous invoices are settled, on the condition that the codes are used only for use or modification for re-use for further development for the specified client or subsequent owners of that legal entity. Under no circumstance, the codes will be allowed to be used for re-selling or duplication purposes.
• Ozosoft India Private Limited CMS is a proprietary CMS of Ozosoft India Private Limited. Ozosoft owns copyrights of all codes written for any client, unless arrangements are made prior to start of the project. Ozosoft warrants a license to use any custom built software for the client, for their use only. This license is granted while paying for the hosting. Ozosoft India Private Limited CMS cannot be transferred to any external host; this includes any access to the software codes.
• The website or software application will be designed to be deployed on the web, via using a commercial grade web-server or a similar setup. Based on your website traffic, the website may not perform if deployed on a generic office network environment.
• Depending upon the functionalities required, there may be 3rd party components such as Third Party Payment Gateways or SSL certificates involved in building a website/application. Although Ozosoft India Private Limited does its best in recognising the suitability of any such component, any unforeseen limitations of 3rd party components are beyond our control. Any third-party component purchase costs (such as SSL, Payment gateway, Google Adwords, Plug-in licenses etc) are not included in our quotes.
• Ozosoft India Private Limited takes no responsibility of any open source products such as WordPress, Open Source carts, Joomla etc. It is clients responsibility to update all components and third party softwares. We suggest you to take regular back-ups to avoid any disruptions.
• Ozosoft India Private Limited offer packages in co-ordination with third party providers. Changes to the third party provider’s rules and policies may ultimately effect the services we provide or the terms and conditions herein.
• The client must recognize that at times there may be unforeseen circumstances that will delay the development process, particularly with reference to the integration of third party software. We will try our best to complete the project as agreed in the proposal. As long as it is within a reasonable period, the client agrees not to penalize us for any genuine delay, when every effort to keep the project on the proposed schedule is taken.
• Domain registration/renewal etc. charges are not included as a part of any project/proposal unless mentioned otherwise. If required, a quote for which will be submitted separately and approved by the client.
• Hosting charges are not included in the quotations unless mentioned otherwise. Ozosoft India Private Limited can organise an appropriate hosting solution if required, a quote for which will be submitted separately and approved by the client. Where clients decide to organise their own hosting, we should be consulted before finalising the type of hosting and database, as it should meet the requirements of the technology used for the developpment. Please note that we’ll require full access with hosting support for testing and deploying the application. Ozosoft India Private Limited will not be liable for any delays or errors caused by direct or indirect actions of the hosting company.
• Ozosoft India Private Limited generally builds and tests the websites/applications on our own servers or hosted domains. Ozosoft cannot give access to their test servers and test websites to the clients or any third party. The website/application can be transferred-off to a nominated 3rd party server upon full payment of all invoices and dues.
• Notwithstanding any other provision in the agreement, in consideration of the Customer entering into this agreement with Ozosoft, upon full payment of any outstanding invoices, Ozosoft will grant an unconditional license to the Customer to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images used in the published website and associated of form and functionality. This will not include the intellectual property relating to the production of the website including the digital strategies, programming codes, database structures, scripts, forms or functionalities.
• All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
Digital Marketing Package or Digital Strategy Package Terms:
All digital marketing/strategy packages are for a minimum of 3 months period. Thereafter, cancel anytime with clear one month email notice.
They are billed monthly and are payable by the 1st of every month.
Packages are designed with keeping in mind Digital Marketing/Strategy requirements of our clients. No third party softwares or marketing expenses are included.
Ozosoft employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.
Any urgent tasks will be charged separately.
Support requests need to be sent via email to support@ozosoft.in
Payment terms:
Payable by the 1st of every month. We strongly recommend our clients to have a direct debit/credit set-up for the same.
There are absolutely no refunds for any fees related to the digital marketing/strategy package.
Termination:
All digital marketing/strategy packages are for a minimum of 3 months period. Thereafter, cancel anytime with clear one month email notice.
Ozosoft reserves the right to terminate at anytime with written notice to the Client.
Basic Maintenance Package Terms:
All maintenance packages are monthly, quarterly, half yearly or for a minimum of 12 months period.
Maintenance packages are billed according to the above tenures, however are paid monthly via direct debit/credit on the 1st of every month.
Packages may include 12 months basic website hosting, email hosting and DNS hosting.
Packages are designed to serve website maintenance tasks only.
Does-not include any Digital Strategy, Business Analysis, Solution, SEO and Digital Marketing work.
The support time is used once every month to take a full backup of your website. After that, we work on updating your CMS and plugin versions along-with any website fixes that may arise as a result of the updates.
Ozosoft employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.
Support requests need to be sent via email to support@ozosoft.in
Any urgent tasks will be charged separately.
Payment terms:
Monthly maintenance package fees require debit/credit card payment. Other forms of payment will be accepted on emergency purpose for monthly maintenance.
Monthly maintenance package fees will be charged to the clients debit/credit card on file on the 1st day of every month.
Clients who fail to pay the maintenance amount on the due date are charged a penalty amount of Rs. 100/- per day which shall be levied from the next 5 days of the due date.
There are absolutely no refunds for any fees related to the monthly maintenance package.
Termination:
In case Client need to cancel the maintenance/renewal, please inform us in writing (email) at least one month prior to the maintenance/renewal date.
Ongoing term: For any reason if the Client decides to terminate an on-going maintenance package then they will need to pay the balance amount of the remaining months.
Ozosoft reserves the right to terminate monthly, quarterly, half yearly and annual maintenance at anytime with written notice to the Client.
• All prices are quoted in INR are inclusive of GST unless specified.
• All invoices are to be processed as per the schedule via your preferred method of payment.
• EMI payments must be made within 5 working days of each milestone/schedule, unless mutually agreed otherwise. Final payment must be made after website/application/project going live.
• Receipt of payment is deemed as acceptance of the quote, milestone, delivery, project and terms & conditions.
• Ozosoft reserves the right to negotiate and refund appropriate portion of the amount paid by customer towards the requested service. If you cancel your order after making the payment, but the work has not commenced, we will refund 75% of the payment that you have already made. If the order is cancelled after the commencement of work, the maximum refund or charge will be 50% of the invoice. There will be no refund or adjustments if cancellation is called when more than 50% of the work has been completed. All cancellations must be received in writing and can be sent via regular mail, email. Telephone requests on cancellations will not be accepted.
For minor or once-off works, payments need to be made either in advance or as per the terms mentioned in the invoice/proposal. If you require any changes to the terms, you must inform us in writing (emails accepted) within two working days of the receipt of the same.
• Late fees and charges: All outstanding invoices will incur a late payment fee of Rs. 100/- per day as penalty amount, after 5 days from the due date.
Due date: Is the date on which the payment is due as per the terms on the invoice/proposal.
• If you are late with a payment or have any queries regarding the Invoice, please contact Accounts Manager immediately on receiving the invoice or reminder emails.
• All communications/correspondences are generally done via emails. It is client’s responsibility to keep us updated with their relevant email addresses.
• Any payment relating to the domain name registration renewal or hosting or any 3rd party products or service purchased on behalf of the client will have to be paid in full and is non-refundable. In case of all renewal cancellations, we must be notified atleast 30 days before the renewal date.
• Ozosoft generally builds and tests the websites/applications on our own servers or hosted domains. The website/application will be transferred-off to the nominated 3rd party server upon full payment of all invoices and dues.
In an event of a dispute, Ozosoft reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, Ozosoft reserves the right to charge the client without honoring any discounts that were previously honored in good faith. Under no circumstances will Ozosoft be liable for any damages arising from misrepresentation or misinformation.
Ozosoft reserves the right to refuse service to any client, if these are not aligned with our business operating principles and policies.
Ozosoft provides its services as is, without any guarantees on security or other issues leading to loss of data, sale or reputation. We ensure to the best of our ability that our systems and servers are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.
Relationship of Ozosoft with its clients and partners is of an independent nature. None of the parties have any power, right or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.
Client will indemnify and hold Ozosoft, its licensors, content providers, service providers, employees, agents, officers, directors(the “Indemnified Parties”) harmless from your breach of any of these Terms And Conditions or any other terms, conditions, policies or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms and Conditions. Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from Ozosoft.
Ozosoft will not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, fire, lightning, explosion, war, disorder, flood, earth quake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.
